Privacy Policy​

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The Rise - Dental Co. is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

 

We collect and use personal information where it is reasonably necessary for our business activities, to fulfil our contractual obligations, where you have provided consent, or where required by law.

 

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) https://www.oaic.gov.au/.​

 

About Us

The Rise - Dental Co. is Australia's first dental assistant-led lifestyle, career, and media platform. Through our magazine publication, community, education, advocacy, and industry initiatives, we provide a foundation for current and next generation dental assistants to advance and diversify their careers.

 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, postal addresses, email addresses, telephone numbers, business names, job titles, billing and payment information (such as billing addresses, transaction details, invoices and payment status). Where payments are made by credit card or other electronic payment methods, payment information is processed securely by our third-party payment providers. We do not store your full credit card or debit card details on our systems, website usage data (such as IP address, browser type and cookies), social media usernames (and information that you have made publicly available through social media and other digital platforms), marketing preferences, information provided through enquiry forms, registration forms, Expressions of Interest (EOIs) and contact forms, as well as user account details.

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We collect your Personal Information when you:

• contact us by phone, email or our website;

• complete an enquiry form;

• engage our services;

• subscribe to our newsletter;

• communicate with us through social media; and

• interact with our website through cookies and analytics technologies.

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We may collect information when you interact with our social media accounts on platforms such as Instagram, Facebook, TikTok or LinkedIn.
 

We collect your Personal Information primarily to provide our services, communicate with you, provide information about our services, manage our members, subscribers, contributors, advertisers, partners and clients, and undertake marketing activities. We may also use your Personal Information for secondary purposes closely related to the primary purpose where you would reasonably expect such use or disclosure. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

Our services are intended for individuals aged 16 years and over. We do not knowingly collect personal information from children under the age of 16 without appropriate consent.

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Marketing

We may send marketing communications where you have consented or where permitted by law. You may opt out or unsubscribe from our mailing/marketing lists at any time using the unsubscribe link in our emails or by contacting us in writing.

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Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

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Sensitive information will be used by us only: 

• For the primary purpose for which it was obtained;

• For a secondary purpose that is directly related to the primary purpose; and

• With your consent; or where required or authorised by law.

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Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

 

Information may be shared with:

• IT service providers;

• Website hosting providers;

• Email providers;

• Payment processors;

• Marketing platforms;

• Professional advisers; and/or

• Government agencies where required by law.

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Where you make a purchase, pay an invoice or register for a paid service, your payment may be processed by trusted third-party payment processors. These providers collect, use and store payment information in accordance with their own privacy policies and applicable security standards. We receive information necessary to confirm and administer your payment, such as your name, payment status, transaction reference and the products or services purchased, but we do not receive or store your complete payment card details. We currently use trusted third-party payment providers, including Stripe and Xero, to securely process payments and manage invoicing. Billing and transaction records may be retained for as long as required to meet our legal, accounting, taxation and business record-keeping obligations.

 

We also use trusted third-party software providers, including cloud-based services and AI-assisted technologies, to assist in delivering our services. These providers may process personal information on our behalf in accordance with our instructions and this Privacy Policy.

We do not sell or rent your personal information to third parties.
 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

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Third-Party Websites

Our website, publications and digital platforms may contain links to third-party websites, organisations or services for your convenience or information. These third parties operate independently of The Rise - Dental Co. and have their own privacy policies and practices. We are not responsible for the privacy practices, content or security of any third-party websites or organisations. We encourage you to review the privacy policy of any third-party website or service before providing your personal information.

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Cookies & Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You may choose to disable cookies through your browser settings, although some website features may not function correctly.

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Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. This includes user account details provided by you to us. Where you provide us with user account credentials or access details as part of our services, we take reasonable steps to store and manage this information securely.

 

Some of our service providers may store or process personal information outside Australia, including, but not limited to, the United States. We take reasonable steps to ensure these providers protect your information in accordance with Australian privacy laws.

 

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de identify your Personal Information. However, most of the Personal Information is retained for as long as required to fulfil the purposes for which it was collected and to meet our legal, regulatory and business obligations.

 

If we become aware of an eligible data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

 

While we take reasonable steps to protect personal information from misuse, loss and unauthorised access, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security; however, we are committed to responding promptly to any security incidents and complying with our legal obligations.

 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records.

 

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. The Rise - Dental Co. will not charge any fee for your access request, nor will we charge any administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information.

 

Policy Updates

This Policy may change from time to time and remains available on our website. In the event that our policy changes, we will take reasonable steps to notify and update our members, subscribers, community, and stakeholders who use or interact with The Rise – Dental Co.

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Privacy Enquiries and Complaints

If you have any queries or complaints about our Privacy Policy or the way we handle your personal information, please contact us. We take privacy concerns seriously and will make reasonable efforts to investigate all complaints promptly, work with you to resolve any issues, and, where appropriate, take reasonable steps to rectify the matter and achieve a fair and positive outcome.

Email: hello@therisedentalco.com
Phone: 0416 479 234
Postal Address: 21 Crombie Avenue Bundall, QLD 4217

If you are not satisfied with our response or resolution efforts, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
 

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Last Updated: 5 July 2026